Returns & Exchanges

Sale & Final Sale Items

• Sale items under $50 are reduced to clear and cannot be returned for change of mind. Any returns for these items will not be accepted.
• Items marked as 'Final Sale' will be clearly indicated on the product page prior to purchase. By purchasing these items, you acknowledge they are not eligible for change-of-mind returns.
• Final Sale items cannot be returned or exchanged unless faulty.

Hygiene Restrictions

For hygiene reasons, cosmetics, earrings, swimwear, and undergarments cannot be returned for change of mind. Please choose carefully.

Change of Mind Returns

• Eligible items returned for change of mind will be issued with a credit note.
• Under Australian Consumer Law, Cavorte is not required to provide a refund for change of mind, including purchases made with Afterpay or Zip Pay.
• Change of mind includes but is not limited to: incorrect size or fit, change in personal preference or style, receiving the item later than expected, or no longer requiring the item after purchase.

Please note:

• Items must be returned in original condition, unworn, unwashed, and with all tags attached.
• Returns must be lodged within the specified return period.
• Original shipping costs are non-refundable.
• Items marked as final sale, earrings, swimwear (without hygiene seals), and gift cards are not eligible for change of mind returns.

We recommend carefully reviewing product descriptions, sizing guides, and imagery prior to purchase to ensure the best fit and selection.

*Note colours may vary due to photography, lighting, pixel quality and computer settings.

Faulty Items

If an item is faulty, please follow the steps below:

• Australia: Upload an image of the fault and attach as a picture file to info@cavorte.com

Please note, our returns policy is in complete compliance with Australian Consumer Law and the ACCC. If you have any questions, please refer to our Cavorte Team at info@cavorte.com.

• Eligible items can be returned within 21 days of delivery for an online credit note. We do not refund for change of mind. For details on what may be returned please see above. For a definition of 'change of mind', please refer to our 'WHAT CAN BE RETURNED?' section.
• Items must be received in their original condition — unworn, unwashed, tags still attached. In the rare instance that an item is not received in its original condition, the item will be returned to you with additional fees applying.
• For hygiene reasons jewellery, swimwear, and undergarments cannot be returned for change of mind.
• Some sale items are priced to clear so please choose carefully as we do not accept returns on CLEARANCE and FINAL SALE items for change of mind. Clearance and Final Sale items are all items reduced to a price that is $50 and under or marked as Clearance or Final Sale on the individual product page.
• Clearance and Final Sale items will be marked as ineligible for return. However, if you do return a clearance item to us, ineligible item return fees may apply, or the item will be Returned to Sender.
• We process all returns within 3 business days of receiving your items. We will send you an email with the details of your processed return and credit note code as soon as it is ready. If you do not receive a credit note within this period, please check your junk mail or email us at info@cavorte.com.
• Credit notes can be used to make a future purchase and do not expire.
• Store credit notes cannot be refunded.
• If you return a parcel with 'Return to Sender' noted on your parcel as a means of returning your items, $15 will be deducted from your Credit Note as this is how much we are charged for parcels handled this way.
• If an item(s) is returned in a parcel that does not comply with the above terms (e.g. garment is soiled or item is identified as ineligible for return such as earrings, swimwear, final sale, etc.), that item will be returned to you at an additional fee of $10. If you do not agree to pay the postage fee for return of the item(s) or we do not hear back from you within 14 days of contacting you about such an instance, your item will be donated and no reimbursement or responsibility of return will be provided by Cavorte.

All eligible items returned for change of mind will be issued with a credit note, both online and instore, in line with ACCC guidelines. For more details on what qualifies as a change of mind, please refer to our 'What Can Be Returned?' section. All credit notes do not expire.

If you have a credit note that previously expired, please reach out to our customer service team via email info@cavorte.com. They will happily re-enable and remove your expiry period so you can shop online or instore immediately.

Online

A credit note is like a gift card. It is a voucher for the value of the item(s) returned, less any handling or return shipping fees that apply. The credit note is unique to you and can be redeemed against any future purchase online at cavorte.com. Your credit note will be emailed to you once your return has been approved and processed.

Instore

A credit note is like a gift card. It is a voucher for the value of the item(s) returned. The credit note is unique to you and can be redeemed on the day of return or against any future purchase. Your credit note will be issued in the form of a printed receipt.

Shop 8 The Atrium, 345 Peel St, Tamworth NSW 2340

Your credit note will be emailed to you once your return has been processed. To redeem it:

1. Shop at cavorte.com and add your items to your cart.
2. Proceed to checkout.
3. At the payment step, enter your credit note code in the discount code field.
4. Click Apply — the credit note value will be deducted from your order total.
5. If your order total exceeds the credit note value, you can pay the remaining balance with your preferred payment method.

Your credit note does not expire and can be used across multiple orders until the balance is used in full.

• Faulty garments must be faulty by manufacture. A worn item with makeup stains or marks, or an item damaged because of failing to follow our care instructions, may be found ineligible for our faulty return process.
• All eligible faulty returns will proceed through a faulty returns review to determine the nature of the fault. You will then be advised of the final decision and the options available to you before we proceed.
• All garments are quite delicate and may become damaged if correct care instructions are not followed. Due to the nature of some fabrics composed for their fashionable qualities and fit, this can include shrinkage, colour fading and other outcomes. It is advised that most items from Cavorte be cold hand washed and hung in shade to dry. Faux Fur dry clean only. Faux Leather spot clean with warm soapy water. Do not use any cleaning chemicals.
• We will happily cover postage costs to return and replace an approved faulty item, with the identical item whenever possible. If you do not want a repair or replacement for a minor fault, please discuss the other available options with our Cavorte Team.
• A refund may be offered if we cannot repair or replace the faulty garment with the identical item OR the fault is major as per Australian Consumer Law. The refund must be processed via original payment method only.
• To speed up your faulty return, please be sure to submit photos of your fault during the returns process. Email us a photo of the fault along with your order number as soon as possible to info@cavorte.com. From here we will be able to make an initial assessment of your fault and get a resolution underway.
• If a faulty item is returned to us without our prior approval by our team, it may be deemed ineligible for faulty return, and a credit note will be issued.
• Faulty items are only returnable within a reasonable timeframe. Items that are more than 30 days old from the date of receiving the goods may not be eligible for our faulty returns process.